Chat Summary Tool for Agents
Turn Long Conversations Into Clear, Actionable Summaries
Convert chats to CRM notes.
See Chat Summary Tool for Agents In Action
The Chat Summary Tool for Agents by Kriatix helps support and sales agents quickly understand customer conversations without reading entire chat histories. It condenses chats into short, structured summaries highlighting key issues, decisions, and next steps so agents can respond faster and more accurately.
Built for high-volume support environments, it improves handovers, productivity, and consistency.
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What Is the Chat Summary Tool for Agents?
The Chat Summary Tool for Agents is an intelligent assistant that analyzes chat conversations and generates concise summaries in real time or on demand. It captures context, customer intent, actions taken, and pending follow-ups, making it easy for agents to pick up conversations instantly.
It works seamlessly across live chat, messaging, and support platforms.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Customer Support Agents | Understand conversations instantly |
| Sales Agents | Identify customer intent and next steps |
| Team Leads | Improve shift handovers and continuity |
| Operations Teams | Reduce resolution time |
| Founders & CXOs | Improve efficiency and service quality |
Key Features
- Automatic chat conversation summarization
- Key issue, intent, and outcome extraction
- Highlighting of actions and pending tasks
- Support for long and multi-session chats
- Consistent summary format for all agents
- Searchable summary history
- Export-ready conversation summaries
Benefits
- Reduce time spent reading chat logs
- Improve response speed and accuracy
- Enable smooth agent handovers
- Minimize missed context or actions
- Increase agent productivity
- Maintain consistent customer experience
How It Works
- Ingest Chat Conversations – Analyze live or past chats
- Identify Key Context – Extract intent, issues, and actions
- Generate Summary – Create a concise, structured overview
- Highlight Next Steps – Surface pending tasks or follow-ups
- Review or Share – Use summaries for faster resolution
Add-ons & Integrations
- Customer Support Chatbot
- CRM & Ticketing Systems
- Agent Performance Dashboard
- Notification & Task Management Tools
- API access for chat platforms
Deployment & Access
- Web and in-app access for agents
- Cloud or on-premise deployment
- Secure conversation handling
- Role-based access and permissions
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Can it summarize very long chat conversations?
Yes. It is designed to handle long and multi-session chats.
Does it highlight pending actions?
Yes. Follow-ups and next steps are clearly identified.
Can summaries be generated in real time?
Yes. Summaries can be created live or after the conversation ends.
Can summaries be shared across teams?
Yes. Summaries can be exported or shared internally.
Is customer chat data secure?
Yes. Enterprise-grade security and access controls are applied.
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