Transport Complaint Tracker
Track, Resolve & Monitor Transport Complaints with Full Transparency
Smart transport complaint management
See Transport Complaint Tracker In Action
The Transport Complaint Tracker App by Kriatix is an AI-powered solution designed to help transport authorities, municipal bodies, and logistics operators efficiently manage public and internal transport-related complaints. From issue registration to resolution tracking, this app ensures faster response times, accountability, and improved commuter satisfaction—all from a centralized dashboard.
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What Is the Transport Complaint Tracker?
The Transport Complaint Tracker is a ready-to-use and customizable application that helps organizations capture, assign, monitor, and resolve transport-related complaints across channels. Built on the Kriatix AI platform, it enables structured complaint handling, SLA tracking, automated escalations, and performance insights—without complex development.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Transport Authorities | Monitor and resolve public complaints efficiently |
| Municipal Corporations | Improve service transparency and accountability |
| Logistics Operators | Track operational issues and delays |
| Customer Support Teams | Centralize complaint handling workflows |
| Compliance Officers | Ensure SLA adherence and audit readiness |
Key Features
- Complaint registration via web or internal systems
- Category-wise and priority-based complaint classification
- Automated ticket assignment and escalation rules
- SLA tracking with real-time status updates
- Case notes, attachments, and communication logs
- Role-based access and visibility controls
- Analytics dashboard for complaint trends and resolution time
Benefits
- Centralized complaint management system
- Faster resolution with automated workflows
- Improved transparency for citizens and stakeholders
- Reduced manual follow-ups and paperwork
- Data-driven insights for service improvement
- Accessible from web and mobile platforms
How It Works
- Register Complaints – Capture issues with categories and priorities
- Assign & Route Tickets – Auto-assign to the right department
- Track Status & SLAs – Monitor progress and response times
- Escalate When Needed – Trigger alerts for overdue cases
- Analyze Performance – Review trends, bottlenecks, and resolution metrics
Add-ons & Integrations
- AI-based complaint categorization
- Advanced analytics and reporting dashboard
- SMS & Email notifications
- WhatsApp and chatbot integrations
- Third-party system integration via APIs
Deployment & Access
- Web and Mobile-friendly interfaces
- Cloud-hosted or On-Premise deployment
- White-labeled for government and enterprise use
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
What types of complaints can be tracked using this app?
The app supports infrastructure issues, service delays, staff behavior, safety concerns, and operational complaints.
Can complaints be auto-assigned to departments?
Yes, complaints can be automatically routed based on category, location, or priority.
Does the system support SLA tracking?
Absolutely. SLAs can be configured with automated alerts and escalations.
Is the app suitable for government transport departments?
Yes, it is designed for public sector, municipal, and large transport authorities.
Can citizens track the status of their complaints?
Yes, complaint status updates can be shared via SMS, email, or portals.
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