Product FAQ Chatbot
Instantly Answer Product Questions, 24/7
Handle common product or return queries.
See Product FAQ Chatbot In Action
The Product FAQ Chatbot by Kriatix helps businesses answer product-related questions instantly and consistently. It becomes the first point of support for users clarifying features, pricing, usage, and policies without waiting for human assistance.
Built to scale with your product and user base, it improves experience while reducing support load.
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What Is the Product FAQ Chatbot?
The Product FAQ Chatbot is an intelligent assistant trained on your product documentation, FAQs, manuals, and help content. It delivers accurate answers in real time, guides users to the right information, and escalates complex queries when needed.
It ensures users always get clear, up-to-date product information.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Customers & Users | Get instant answers to product questions |
| Customer Support Teams | Reduce repetitive product queries |
| Product Teams | Ensure consistent product messaging |
| Sales Teams | Help prospects understand features faster |
| Founders & CXOs | Improve product experience at scale |
Key Features
- Instant answers to product-related FAQs
- Knowledge ingestion from docs and manuals
- Context-aware question handling
- Feature, pricing, and usage explanations
- Consistent responses across users
- Escalation for complex or unresolved queries
- Analytics on top product questions
Benefits
- Reduce product-related support tickets
- Improve user onboarding and adoption
- Ensure accurate and consistent information
- Speed up customer decision-making
- Scale support without increasing headcount
- Gain insight into common product concerns
How It Works
- Upload Product Knowledge – Add FAQs, docs, and guides
- Train the Chatbot – Align responses to your product
- Deploy Across Channels – Enable web or in-app access
- Answer Instantly – Respond to user questions in real time
- Analyze Queries – Track trends and knowledge gaps
Add-ons & Integrations
- Customer Support Chatbot
- Product Comparison Widget
- Helpdesk & Ticketing Systems
- CRM & Customer Profile Modules
- API access for product platforms
Deployment & Access
- Web and in-app interfaces
- Cloud or on-premise deployment
- Secure data handling
- Role-based access and controls
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
What kind of product questions can it answer?
It covers features, pricing, setup, usage, and common troubleshooting questions.
Can it be updated when the product changes?
Yes. Knowledge can be refreshed anytime to reflect new updates.
Can unresolved queries be escalated?
Yes. Complex questions can be routed to support teams.
Can it be used by both customers and internal teams?
Yes. It works for external users and internal enablement.
Is product data kept secure?
Yes. Enterprise-grade security and access controls are applied.
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