Feedback-to-CRM Sync Tool
Turn Customer Feedback Into Actionable CRM Insights
Connect feedback with CRM data
See (Feedback-to-CRM Sync Tool) In Action
The Feedback-to-CRM Sync Tool by Kriatix automatically captures customer feedback from multiple channels and syncs it directly into your CRM records. From surveys and support tickets to in-app feedback and reviews, this tool ensures every customer voice is connected to sales, support, and account data—helping teams act faster and smarter.
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What Is the Feedback-to-CRM Sync Tool?
The Feedback-to-CRM Sync Tool is a ready-to-use solution that bridges the gap between customer feedback systems and your CRM. It centralizes qualitative and quantitative feedback, links it to the right contacts or accounts, and keeps your CRM continuously updated—without manual data entry.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Customer Success Teams | Identify churn risks and upsell opportunities |
| Sales Teams | Use feedback signals to personalize follow-ups |
| Support Teams | Track recurring issues at the account level |
| Product Teams | Validate feature requests with real customer data |
| RevOps Teams | Maintain a single source of truth in the CRM |
Key Features
- Automatic feedback capture from surveys, forms, and apps
- Real-time sync to CRM contacts and accounts
- Sentiment tagging and feedback categorization
- Custom fields for feedback type, priority, and source
- Historical feedback timeline per customer
- Role-based visibility and access control
Benefits
- Eliminate manual feedback entry into CRM
- Connect customer sentiment with revenue data
- Improve retention with faster issue resolution
- Enable personalized sales and success outreach
- Maintain clean, up-to-date CRM records
- Gain a 360° view of customer experience
How It Works
- Connect Feedback Sources – Link surveys, forms, or feedback tools
- Map CRM Fields – Match feedback data to CRM records
- Auto-Sync Feedback – Push data in real time or on schedule
- Categorize & Tag – Organize by sentiment, issue type, or urgency
- Take Action – Trigger tasks, alerts, or workflows from feedback
Add-ons & Integrations
- CRM platforms (Salesforce, HubSpot, Zoho)
- Survey tools and in-app feedback widgets
- Customer support platforms
- Analytics and reporting dashboards
- Zapier and webhook-based integrations
Deployment & Access
- Web-based access for all teams
- Cloud-hosted or On-Premise deployment
- Enterprise-grade security and permissions
- White-labeling available
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
What types of feedback can be synced to the CRM?
You can sync survey responses, in-app feedback, support comments, reviews, and form submissions.
Can feedback be linked to specific accounts or contacts?
Yes, feedback is automatically matched to the correct CRM contact or account.
Does it support real-time syncing?
Yes, feedback can sync instantly or at scheduled intervals.
Can we customize feedback categories and fields?
Absolutely. You can define custom tags, sentiment labels, and CRM fields.
Is the tool suitable for large enterprises?
Yes, it supports high data volumes, advanced permissions, and white-label deployment.
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