Delivery Status Chatbot – Track parcel progress
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The Delivery Status Chatbot by Kriatix is an AI-powered conversational solution that helps customers track their parcel or order status in real time. Available across web, mobile, and messaging platforms, the chatbot reduces support tickets, improves delivery transparency, and enhances customer satisfaction by providing instant shipment updates—24/7.
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What Is the Delivery Status Chatbot?
The Delivery Status Chatbot is a ready-to-deploy, customizable chatbot that allows customers to check their shipment status using order ID, tracking number, or phone number. It connects seamlessly with logistics systems and courier APIs to deliver real-time updates, expected delivery dates, delays, and proof of delivery—without human intervention.
Who Is It For?
| Role | How They Benefit |
|---|---|
| E-commerce Businesses | Reduce “Where is my order?” support queries |
| Logistics & Courier Companies | Provide instant tracking without agent involvement |
| Customer Support Teams | Lower ticket volume and response time |
| Retail Brands | Improve post-purchase customer experience |
| Operations Managers | Monitor delivery performance and exceptions |
Key Features
- Real-time order & shipment tracking
- Track via order ID, AWB, or phone number
- Automated delivery status updates
- Delay, exception, and reschedule notifications
- Multi-channel support (Web, WhatsApp, Chat)
- Branded chatbot interface
- Human agent handoff (optional)
Benefits
- Reduce customer support workload
- Provide 24/7 delivery visibility
- Improve customer trust and satisfaction
- Minimize repetitive tracking inquiries
- Faster resolution of delivery issues
- Scales effortlessly during peak seasons
How It Works
- Connect Logistics Data – Integrate courier or order management systems
- Configure Tracking Rules – Define status messages and triggers
- Customer Initiates Chat – User enters order or tracking ID
- Fetch Live Status – Chatbot retrieves real-time shipment updates
- Notify & Escalate – Sends alerts or routes to support if needed
Add-ons & Integrations
- Courier & logistics API integrations
- Order Management System (OMS) sync
- WhatsApp, Web Chat, and App integration
- CRM & Support Desk integration
- Analytics & delivery performance dashboard
Deployment & Access
- Web, Mobile, and Messaging Apps
- Cloud-hosted or On-Premise deployment
- Fully white-labeled for enterprises
- Supports multiple languages
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
How does the chatbot fetch delivery status?
The chatbot connects directly with courier APIs or your internal order systems to retrieve real-time tracking updates.
Can customers track orders without logging in?
Yes, customers can track shipments using order ID, tracking number, or registered phone number.
Does it support multiple courier partners?
Absolutely. The chatbot can integrate with multiple logistics providers simultaneously.
Can the chatbot notify customers proactively?
Yes, it can send automatic updates for shipped, out-for-delivery, delayed, or delivered statuses.
Is human agent support available if needed?
Yes, conversations can be escalated to a live support agent when required.
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