Delivery Feedback Collector
Capture Real-Time Delivery Feedback & Improve Customer Experience
Real-time delivery feedback system
See Delivery Feedback Collector In Action
The Delivery Feedback Collector App by Kriatix is an AI-powered solution designed to help businesses collect, analyze, and act on customer feedback immediately after delivery. From last-mile logistics to service fulfillment, this app gives you clear visibility into delivery performance and customer satisfaction—across every order, agent, and location.
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What Is the Delivery Feedback Collector App?
The Delivery Feedback Collector App is a ready-to-deploy and fully customizable solution that automates feedback collection at the point of delivery. Built on the Kriatix AI platform, it enables businesses to gather ratings, comments, images, and issue reports through mobile or web interfaces—helping teams identify delivery gaps and improve service quality in real time.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Logistics Managers | Track delivery performance and agent behavior |
| Operations Teams | Identify bottlenecks and service issues instantly |
| Customer Support Teams | Resolve complaints faster with contextual feedback |
| Delivery Partners | Improve accountability and performance |
| Business Owners | Gain insights into customer satisfaction and loyalty |
Key Features
- Delivery-based feedback forms
- Rating, comments, and issue reporting
- Photo and proof-of-delivery uploads
- Real-time alerts for negative feedback
- Delivery agent and route-level insights
- Customer sentiment analysis
- Role-based access and permissions
Benefits
- Capture feedback immediately after delivery
- Improve customer satisfaction and trust
- Identify recurring delivery issues quickly
- Increase accountability across delivery teams
- Make data-driven operational improvements
- Reduce customer complaints and escalations
- How It Works
- Configure Feedback Forms – Set rating scales, questions, and issue types
- Trigger Feedback Requests – Send automatically after delivery completion
- Collect Responses – Customers submit feedback via web or mobile
- Analyze Insights – View ratings, trends, and agent performance
- Take Action – Resolve issues, retrain teams, and optimize routes
Add-ons & Integrations
- AI Sentiment Analysis
- Delivery Performance Dashboard
- CRM & Ticketing System Integration
- WhatsApp & SMS Feedback Triggers
- Zapier & API Integrations
Deployment & Access
- Web and Mobile-friendly interfaces
- Cloud-hosted or On-Premise deployment
- Enterprise-grade security
- Fully white-labeled for large organizations
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Can feedback be collected automatically after delivery?
Yes, feedback requests can be triggered automatically once delivery is marked complete.
Does it support images and proof uploads?
Yes, customers and delivery agents can upload photos as part of feedback.
Can I track delivery agent performance?
Absolutely. The app provides agent-wise and route-wise performance insights.
Is the feedback customizable?
Yes, questions, ratings, and issue categories can be fully customized.
Can negative feedback trigger alerts?
Yes, instant alerts can be configured for low ratings or complaints.
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