Customer Review Collector for CRM
Collect, Manage & Leverage Customer Feedback Effortlessly
Centralized customer review management
See (Customer Review Collector for CRM) In Action
The Customer Review Collector for CRM by Kriatix is an AI-powered solution designed to help businesses gather, organize, and analyze customer reviews directly within their CRM ecosystem. From post-sale feedback to ongoing satisfaction tracking, this product ensures every customer voice is captured and transformed into actionable insights.
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What Is the Customer Review Collector for CRM?
The Customer Review Collector for CRM is a ready-to-use and customizable solution that enables businesses to automatically collect reviews, ratings, and feedback at key customer touchpoints. Integrated seamlessly with your CRM, it centralizes customer sentiment, links feedback to accounts and deals, and provides real-time insights to improve customer experience and retention.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Customer Success Teams | Monitor satisfaction and prevent churn early |
| Sales Teams | Leverage positive reviews to close deals faster |
| Marketing Teams | Repurpose testimonials for campaigns |
| Product Teams | Identify product gaps from real user feedback |
| Support Teams | Track recurring issues and improve service quality |
Key Features
- Automated review & feedback collection
- Multi-channel surveys (email, SMS, in-app)
- CRM-linked customer reviews & ratings
- Sentiment analysis and feedback categorization
- Custom feedback forms and rating scales
- Alerts for negative reviews
- Role-based access and permissions
Benefits
- Capture feedback at the right moment
- Centralize customer reviews inside CRM
- Improve retention with early issue detection
- Build trust using verified testimonials
- Turn customer insights into product improvements
- Reduce manual follow-ups and data entry
How It Works
- Configure Review Triggers – Set when and how feedback is requested
- Send Automated Requests – Email, SMS, or in-app prompts
- Collect & Analyze Reviews – Ratings, comments, sentiment insights
- Link to CRM Records – Map feedback to contacts, deals, or accounts
- Act on Insights – Resolve issues, showcase positive reviews, improve CX
Add-ons & Integrations
- AI Sentiment & Feedback Analysis
- Customer Experience Analytics Dashboard
- Email & SMS Gateway Integration
- Slack & Microsoft Teams Alerts
- Zapier & Third-Party App Connectors
Deployment & Access
- Web, Mobile, and Tablet access
- SaaS (cloud-hosted) or On-Premise deployment
- Fully white-labeled for enterprise use
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Can reviews be linked to specific CRM contacts or deals?
Yes, every review can be mapped directly to contacts, accounts, or opportunities in your CRM.
Does it support multi-channel feedback collection?
Yes, feedback can be collected via email, SMS, and in-app prompts.
Can we customize review forms and rating scales?
Absolutely. Forms, questions, and rating formats are fully customizable.
How are negative reviews handled?
Instant alerts notify teams so they can act quickly and resolve issues.
Can reviews be used for marketing purposes?
Yes, approved testimonials can be reused across campaigns and sales materials.
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