Customer Feedback Collector
Capture, Analyze & Act on Customer Feedback in Real Time
Automatically request ratings or feedback after purchase or delivery.
See (Customer Feedback Collector) In Action
The Customer Feedback Collector App by Kriatix is an AI-powered solution designed to help businesses gather, organize, and analyze customer feedback across multiple touchpoints. From surveys and reviews to in-app feedback and support responses, this app gives you a centralized system to listen to your customers and improve experiences faster.
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What Is the Customer Feedback Collector App?
The Customer Feedback Collector App is a ready-to-use and customizable solution that enables businesses to collect structured and unstructured customer feedback from various channels. Built on the Kriatix AI platform, it helps teams analyze sentiment, identify trends, and turn customer insights into actionable improvements—without complex setup.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Product Teams | Understand feature feedback and prioritize roadmaps |
| Customer Support | Identify recurring issues and improve response quality |
| Marketing Teams | Measure campaign sentiment and brand perception |
| CX Teams | Track satisfaction and improve customer journeys |
| Business Leaders | Make data-driven decisions from real customer insights |
Key Features
- Multi-channel feedback collection (forms, links, in-app)
- Customizable surveys and questionnaires
- AI-powered sentiment analysis
- Real-time feedback dashboard
- Automated tagging and categorization
- Feedback assignment and resolution tracking
- Role-based access and permissions
Benefits
- Centralize all customer feedback in one place
- Identify trends and pain points instantly
- Improve products and services using real insights
- Increase customer satisfaction and loyalty
- Reduce manual analysis with automation
- Share insights easily across teams
How It Works
- Create Feedback Forms – Design surveys or feedback templates
- Collect Responses – Share links or embed across channels
- Analyze Feedback – Use AI to detect sentiment and patterns
- Assign & Act – Route feedback to relevant teams
- Track Improvements – Monitor trends and resolution status
Add-ons & Integrations
- AI Sentiment Analysis Engine
- Advanced Analytics Dashboard
- Email & Web Form Integration
- Slack, Teams, WhatsApp connectors
- Zapier Integration
Deployment & Access
- Web, Mobile, and Tablet access
- SaaS (cloud-hosted) or On-Premise deployment
- Fully white-labeled for enterprise use
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
What types of feedback can this app collect?
It supports surveys, reviews, in-app feedback, support feedback, and open-text responses.
Can I customize feedback forms?
Yes, forms and questions can be fully customized to match your use case.
Does it support sentiment analysis?
Yes, AI-powered sentiment analysis is available as an add-on.
Can feedback be assigned to teams?
Yes, feedback can be routed and tracked until resolution.
Is the app suitable for large enterprises?
Absolutely. It supports high-volume feedback and enterprise-grade deployment.
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