Call Summary Tool
Turn Conversations Into Clear, Actionable Insights
Transcribe and summarize calls
See (Call Summary Tool) In Action
The Call Summary Tool by Kriatix is an AI-powered solution that automatically analyzes, summarizes, and extracts key insights from customer calls. Whether it’s sales calls, support conversations, or internal meetings, this tool ensures nothing important is missed—saving time, improving follow-ups, and enhancing decision-making.
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What Is the Call Summary Tool?
The Call Summary Tool automatically converts voice calls into structured summaries, highlights key discussion points, action items, and sentiment, and stores them for easy reference. Built on Kriatix AI capabilities, it helps teams eliminate manual note-taking and gain instant clarity from every conversation.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Sales Teams | Capture deal insights, objections, and next steps instantly |
| Customer Support Teams | Track issues, resolutions, and follow-up actions |
| Managers & Leaders | Review call outcomes without listening to full recordings |
| Quality Assurance Teams | Monitor call quality and compliance efficiently |
| Operations Teams | Identify trends and optimize conversation workflows |
Key Features
- Automatic call transcription and summarization
- Key highlights and action-item extraction
- Speaker identification and call context tagging
- Sentiment and intent analysis
- Searchable call history and summaries
- Secure storage and access controls
Benefits
- Eliminate manual note-taking during calls
- Improve follow-ups with accurate summaries
- Save time reviewing long call recordings
- Maintain consistency across sales and support teams
- Gain insights into customer intent and sentiment
- Improve team productivity and accountability
How It Works
- Capture Calls – Upload recordings or connect live call sources
- AI Processing – Transcribe and analyze conversations automatically
- Generate Summaries – Extract key points, decisions, and tasks
- Review & Share – Access summaries instantly across teams
- Track Insights – Use summaries to improve performance and outcomes
Add-ons & Integrations
- CRM integration for call-linked records
- Sales and support analytics dashboard
- Zoom, Google Meet, and Teams integration
- Cloud telephony connectors
- API and automation tool integrations
Deployment & Access
- Web-based access across devices
- Cloud-hosted or on-premise deployment
- Enterprise-grade security and compliance
- White-labeling available for enterprise clients
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Does the Call Summary Tool work with recorded and live calls?
Yes, it supports both uploaded recordings and live call integrations.
Can summaries be customized based on business needs?
Yes, summaries can be configured to focus on specific insights like objections, tasks, or outcomes.
Is call data secure?
Absolutely. The platform uses enterprise-grade security and access controls.
Can it integrate with our existing CRM or helpdesk system?
Yes, it integrates seamlessly with CRMs and support platforms.
Does it support multiple languages?
Yes, the tool supports multi-language transcription and summaries.
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