Retail Support Automation Bot
Automate FAQs, Returns, and Product Support Across Channels
Provide instant customer service and reduce ticket volumes by automating retail support workflows with Kriatix’s AI Support Bot.
See Retail Support Automation Bot In Action
The Retail Support Automation Bot helps retailers automate common customer queries—from product information and return requests to delivery status checks. It provides omnichannel support via WhatsApp, web chat, and email while routing complex issues to live agents. This reduces support costs and improves response speed.
🔹 AI chatbot for retail FAQs, returns, and orders
🔹 Omnichannel chat integration (WhatsApp, Web, Email)
🔹 Live-agent escalation with full context
What Is the Retail Support Automation Bot?
The Retail Support Automation Bot automates customer support across chat, voice, and in-store digital touchpoints.It instantly resolves queries related to orders, returns, refunds, store availability, deliveries, and product information using AI-driven responses.This reduces support load, speeds up resolution, and delivers a consistent experience across every retail channel.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Store Support Teams | Handle high-volume customer queries without manual overload |
| Customer Service Agents | Focus on complex issues while the bot manages routine requests |
| Operations Teams | Track support trends and recurring customer issues in real time |
| E-commerce Teams | Automate order status, return requests, and delivery tracking |
| Retail Managers | Reduce support costs while improving response quality |
Key Features
- Conversational AI Engine: Handles 80% of repetitive customer interactions.
- Order Lookup API: Tracks deliveries, refunds, and replacements.
- Return Management Workflow: Guides customers through the return or exchange process.
- Sentiment Analyzer: Detects customer satisfaction and tone.
Benefits
- Reduce support ticket load by 60%
- Increase response speed and satisfaction
- Operate 24/7 without staffing overhead
- Maintain consistency in customer communication
How It Works
- Upload FAQs, policies, and return rules.
- Connect bot with e-commerce backend (Shopify, WooCommerce, etc.).
- Train AI with chat data and customer tone.
- Deploy on WhatsApp, website, or app.
Add-ons & Integrations
- E-commerce: Shopify, WooCommerce, Magento
- CRM: Freshdesk, Zoho Desk, HubSpot
- Messaging: WhatsApp Business, Slack, MS Teams
Deployment & Access
-
- Cloud and on-premise deployable for secure retail operations at scale.
- Role-based access for agents, managers, and operations teams.
- Accessible via web dashboard, mobile apps, APIs, POS, and CRM integrations.
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Does it handle order lookups and refunds?
Yes. It can fetch live status and trigger refund or replacement workflows.
Can it escalate to a live agent?
Absolutely. Escalations are routed to support agents via integrated ticketing.
Is it available in regional languages?
Yes. Supports multi-language, voice, and text chat.
How quickly can it be deployed?
Within 2–3 days using existing templates.
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