AI-Powered Customer Insights & Personalization
Understand, Segment, and Personalize Every Customer Journey
Leverage Kriatix’s AI engine to analyze buying behavior, identify customer segments, and recommend personalized products and offers in real time.
See AI-Powered Customer Insights & Personalization In Action
The AI-Powered Customer Insights & Personalization Workflow helps retailers and D2C brands convert raw customer data into actionable insights. By analyzing purchase patterns, browsing behavior, and transaction history, it builds customer personas and recommends personalized offers across channels.
This ensures higher engagement, retention, and conversion rates through data-driven personalization.
🔹 Unified customer view across touchpoints
🔹 AI-driven product and offer recommendations
🔹 Predictive analytics for churn and reactivation
What Is the AI-Powered Customer Insights & Personalization Workflow?
The AI-Powered Customer Insights & Personalization Workflow turns raw customer data into real-time, actionable intelligence. It analyzes behavior across touchpoints like website activity, app usage, purchase history, support interactions, and campaigns to identify intent, preferences, and patterns. Based on these insights, it automatically personalizes content, offers, recommendations, and journeys for each user.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Marketing Teams | Deliver hyper-personalized campaigns, offers, and messaging |
| Product Teams | Understand user behavior to improve features and user flows |
| Sales Teams | Get deep intent signals to prioritize high-value leads |
| Customer Support | View complete customer context for faster, more relevant support |
| CX Leaders | Build consistent, personalized experiences across the entire journey |
Key Features
- Customer Data Integration Module: Consolidate CRM, POS, and e-commerce data into a single profile.
- AI Recommendation Engine: Suggest personalized products, bundles, or offers.
- Behavioral Analytics Dashboard: Track engagement, purchase frequency, and churn risk.
- Campaign Automation Linker: Auto-trigger personalized emails, SMS, or push notifications.
Benefits
- Increase repeat purchases by up to 30%
- Improve campaign ROI with relevance-driven targeting
- Enhance customer satisfaction and retention
- Enable 1:1 personalization across digital and in-store channels
How It Works
- Connect CRM, POS, and website analytics data.
- Enable AI engine to unify and segment customers
- Configure recommendation logic (based on category, recency, or spend).
- Deploy real-time personalization on website, app, or campaigns.
Add-ons & Integrations
- CRM Tools: Zoho CRM, HubSpot, Salesforce
- Marketing Automation: Klaviyo, MoEngage, Mailchimp
- Analytics: Power BI, Google Analytics
Deployment & Access
-
- Cloud-native and on-premise ready for secure enterprise deployment.
- Role-based access ensures the right teams see the right insights.
- Accessible instantly through web dashboards, APIs, and CRM integrations.
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Does it support omnichannel data?
Yes. It unifies offline and online data for full 360° profiling.
Can it integrate with loyalty programs?
Daily, weekly, or real-time based on data frequency.
How accurate are recommendations?
Models self-learn over time and achieve up to 90% relevance accuracy.
Can it trigger personalized campaigns automatically?
Absolutely — through integration with marketing tools or Kriatix workflow triggers.
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