Customer Query Tagging Assistant
Automatically Classify, Tag & Route Customer Queries
Auto-tagging for customer queries
See Customer Query Tagging Assistant In Action
The Customer Query Tagging Assistant by Kriatix helps support and operations teams organize incoming customer queries at scale. It automatically analyzes messages from email, chat, tickets, or forms and assigns accurate tags so teams can route faster, prioritize better, and respond with context.
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What Is the Customer Query Tagging Assistant?
The Customer Query Tagging Assistant is an AI-powered solution that reads incoming customer messages and applies relevant tags based on intent, topic, urgency, and sentiment. It replaces manual tagging with consistent, real-time classification improving ticket routing, SLA adherence, and reporting accuracy across support channels.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Support Teams | Faster routing and reduced handling time |
| CX Managers | Better visibility into issue trends and volumes |
| Operations Teams | Accurate categorization for workflow automation |
| Product Teams | Insights into recurring product issues and feedback |
| BPOs & Service Centers | Consistent tagging across large ticket volumes |
Key Features
- Automatic intent-based query tagging
- Multi-label tagging (topic, urgency, sentiment)
- Custom tag creation and rules
- Real-time tagging for incoming tickets
- Bulk tagging for historical data
- Confidence scoring for each tag
- Manual override and review option
Benefits
- Eliminate manual tagging effort
- Improve first-response and resolution times
- Ensure consistent categorization across teams
- Enable smarter routing and prioritization
- Unlock actionable insights from support data
- Scale support operations without added headcount
How It Works
- Connect Channels – Ingest queries from email, chat, tickets, or forms
- Analyze Query Content – Understand intent, topic, and urgency
- Apply Tags Automatically – Assign one or more relevant tags
- Route & Prioritize – Send queries to the right queue or team
- Track & Improve – Monitor tag accuracy and query trends
Add-ons & Integrations
- Helpdesk & Ticketing Systems
- CRM Integration
- Workflow Automation Rules
- Analytics & Reporting Dashboard
- Export to CSV / API Access
Deployment & Access
- Web-based access
- Cloud-hosted SaaS deployment
- Secure data handling
- Enterprise-ready configuration
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Can I define my own custom tags?
Yes, teams can create and manage custom tags based on business needs.
Does it support multiple channels?
It works across email, chat, support tickets, and web forms.
Can multiple tags be applied to one query?
Yes, queries can be assigned multiple tags for better classification.
Is manual correction possible?
Yes, agents can review and override tags if required.
Can it tag historical tickets?
Yes, bulk tagging can be applied to existing ticket data.
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