Feedback Collector Chatbot
Collect Honest Feedback Through Simple Conversations
Ask for ratings post-purchase.
See Feedback Collector Chatbot In Action
The Feedback Collector Chatbot by Kriatix helps businesses gather real-time feedback from customers, users, or employees through short, conversational interactions. It replaces long surveys with quick prompts that feel natural resulting in higher response rates and better insights.
Built for continuous listening, it captures feedback at the right moment without friction.
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What Is the Feedback Collector Chatbot?
The Feedback Collector Chatbot is a conversational tool that asks targeted questions and captures structured feedback instantly. It adapts questions based on user responses, helping teams understand satisfaction, sentiment, and improvement areas without overwhelming respondents.
It works across customer journeys, support interactions, and internal feedback loops.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Product Teams | Capture real user feedback quickly |
| Customer Experience Teams | Measure satisfaction at key touchpoints |
| Support Teams | Collect post-interaction feedback |
| HR Teams | Gather employee feedback continuously |
| Founders & CXOs | Stay connected to user sentiment |
Key Features
- Conversational feedback collection
- Short, adaptive question flows
- Support for ratings and open-text responses
- Context-based feedback prompts
- Centralized feedback capture
- Tagging and categorization of responses
- Export-ready feedback summaries
Benefits
- Increase feedback response rates
- Reduce survey fatigue
- Capture insights in real time
- Improve customer and employee experience
- Identify issues early
- Support data-driven decisions
How It Works
- Define Feedback Triggers – Choose when feedback is requested
- Design Question Flow – Set ratings or open-ended prompts
- Engage Users via Chat – Collect responses conversationally
- Analyze Responses – Review themes and sentiment
- Act on Feedback – Use insights to drive improvements
Add-ons & Integrations
- Customer Feedback Dashboard
- Review Analyzer Dashboard
- Sentiment Analysis Module
- CRM & Support Platforms
- API access for analytics systems
Deployment & Access
- Web, in-app, and chat interfaces
- Cloud or on-premise deployment
- Secure data handling
- Role-based access and permissions
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Can the chatbot collect both ratings and comments?
Yes. It supports numeric ratings and open-text feedback.
Can questions change based on responses?
Yes. Follow-up questions can adapt to user answers.
Is it suitable for customer and employee feedback?
Yes. It works for external users and internal teams.
Can feedback data be exported?
Yes. Feedback summaries and raw data can be downloaded.
Is feedback data secure?
Yes. Enterprise-grade security and access controls are applied.
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