Feedback Collection Bot
Capture Honest Feedback at the Right Moment
Post-interaction feedback via WhatsApp.
See Feedback Collection Bot In Action
The Feedback Collection Bot by Kriatix helps businesses collect structured, timely feedback from customers, users, or employees without friction. It asks the right questions, captures responses instantly, and turns feedback into actionable insights.
Designed to improve engagement and response rates, this bot makes feedback collection simple, consistent, and scalable.
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What Is the Feedback Collection Bot?
The Feedback Collection Bot is an automated conversational tool that gathers feedback through short, contextual interactions. It replaces long surveys with quick prompts and follow-ups, helping teams understand sentiment, satisfaction, and improvement areas in real time.
It adapts to different touchpoints such as post-purchase, post-support, or internal reviews.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Product Teams | Understand user experience and pain points |
| Customer Support Teams | Measure satisfaction after interactions |
| Marketing Teams | Capture customer sentiment and insights |
| HR Teams | Collect employee feedback efficiently |
| Founders & CXOs | Get a pulse on customer and team sentiment |
Key Features
- Automated feedback prompts and questions
- Context-based feedback collection
- Support for ratings, text, and quick responses
- Follow-up questions based on answers
- Centralized feedback dashboard
- Tagging and categorization of responses
- Export-ready feedback reports
Benefits
- Increase feedback response rates
- Reduce effort compared to long surveys
- Capture insights in real time
- Improve customer and employee experience
- Identify issues and trends early
- Support data-driven improvements
How It Works
-
Define Feedback Triggers – Choose when feedback is requested
-
Customize Questions – Set ratings, comments, or prompts
-
Engage Users – Collect feedback via chat interactions
-
Analyze Responses – Review trends and sentiment
-
Act on Insights – Use feedback to improve products or services
Add-ons & Integrations
- Customer Support Chatbot
- Sentiment Analysis Module
- Analytics & Reporting Dashboard
- CRM & Helpdesk Integrations
- API access for internal systems
Deployment & Access
- Web, in-app, and internal portals
- Cloud or on-premise deployment
- Secure data handling
- Role-based access and controls
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
What types of feedback can the bot collect?
It can collect ratings, comments, satisfaction scores, and structured responses.
Can questions be customized?
Yes. Feedback questions and flows are fully configurable.
Does it support real-time feedback?
Yes. Feedback can be captured immediately after an interaction or event.
Can feedback data be exported?
Yes. Responses and reports can be exported for analysis.
Is user data kept secure?
Yes. Enterprise-grade security and access controls are applied.
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