Customer Support Chatbot
Resolve Customer Queries Faster, Anytime
Banking-specific query resolver.
See Customer Support Chatbot In Action
The Customer Support Chatbot by Kriatix helps businesses deliver instant, consistent support across channels. It answers common questions, guides users through processes, and escalates complex issues reducing ticket volume while improving customer satisfaction.
Built to scale with your support needs, it becomes the first line of help without compromising quality.
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What Is the Customer Support Chatbot?
The Customer Support Chatbot is an intelligent conversational assistant trained on your products, policies, and workflows. It handles routine inquiries in real time, routes unresolved issues to human agents, and keeps conversations contextual so customers get answers without waiting.
It adapts to different industries and support models while maintaining consistent responses.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Customer Support Teams | Reduce repetitive tickets and workload |
| Operations Teams | Maintain consistent service quality |
| Product Teams | Identify common issues and gaps |
| Customers | Get instant answers, 24/7 |
| Founders & CXOs | Improve support efficiency and CSAT |
Key Features
- Instant responses to common customer queries
- Knowledge base ingestion from FAQs and docs
- Context-aware conversations
- Ticket creation and agent escalation
- Multi-channel support (web, chat, messaging)
- Conversation history and tagging
- Analytics on volume, resolution, and trends
Benefits
- Cut response times dramatically
- Reduce support costs and ticket backlog
- Deliver consistent, accurate answers
- Improve customer experience and trust
- Scale support without adding headcount
- Gain insights into customer pain points
How It Works
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Upload Support Knowledge – Add FAQs, guides, and policies
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Train the Chatbot – Align responses to your support flow
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Deploy Across Channels – Enable web or in-app chat
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Handle Queries Instantly – Resolve routine issues automatically
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Escalate When Needed – Route complex cases to agents
Add-ons & Integrations
- Helpdesk & Ticketing Systems
- CRM & Customer Profile Modules
- Order & Account Query Assistants
- Notification & Alert Tools
- API access for custom workflows
Deployment & Access
- Web, in-app, and internal portals
- Cloud or on-premise deployment
- Secure data handling and logs
- Role-based access and controls
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
What types of queries can the chatbot handle?
It handles FAQs, order status, account questions, and basic troubleshooting.
Can it escalate issues to human agents?
Yes. Unresolved or sensitive queries are routed to support teams.
Does it support multiple channels?
Yes. It can be deployed on web, apps, and messaging platforms.
Can responses be customized?
Yes. Answers are trained on your specific products and policies.
Are conversations tracked for insights?
Yes. Analytics provide visibility into query types and resolution rates.
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