Omnichannel Feedback Summarizer
Aggregate and Summarize Customer Feedback Across Channels
Consolidate and interpret customer feedback from reviews, chat, surveys, and social media using Kriatix’s AI Feedback Summarizer.
See Omnichannel Feedback Summarizer In Action
The Omnichannel Feedback Summarizer gathers customer reviews from various platform websites, social media, CRM, and support logs and converts them into actionable insights. It identifies sentiment trends, recurring complaints, and satisfaction drivers, helping retailers prioritize improvements that matter most to customers.
🔹 Aggregate feedback from multiple channels
🔹 Perform sentiment and keyword analysis
🔹 Generate concise summaries and reports
What Is the Omnichannel Feedback Summarizer?
The Omnichannel Feedback Summarizer collects and analyzes customer feedback from every channel into one unified intelligence system. It processes reviews, social media comments, chat transcripts, emails, surveys, and call logs to extract key themes, sentiment, and recurring issues. This removes manual sorting and gives leadership a clear, real-time view of the true customer voice.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Customer Support Teams | Detect repeat issues faster and improve resolution quality |
| Marketing Teams | Understand campaign feedback and brand perception instantly |
| Product Teams | Identify feature gaps and enhancement opportunities |
| Operations Leaders | Fix process gaps based on ground-level customer signals |
| CX Leaders | Track sentiment trends across every customer touchpoint |
Key Features
- Sentiment Analysis Engine: Classifies positive, negative, and neutral feedback
- Feedback Aggregator: Consolidates data from reviews, emails, and surveys.
- Insight Generator: Summarizes common themes and issues.
- Visualization Dashboard: Displays trends over time by product or region.
Benefits
- Improve CX by addressing key pain points faster
- Track satisfaction KPIs in real time
- Automate brand monitoring and review analysis
- Support marketing and product improvement decisions
How It Works
- Connect APIs from review, social, and CRM platforms.
- AI aggregates and classifies all feedback data.
- Dashboards visualize trends and generate summaries.
- Export insights to management reports or BI tools.
Add-ons & Integrations
- CRM / Support: Zoho Desk, Salesforce, Freshdesk
- Social Listening: Hootsuite, Sprout Social, Meta Graph API
- Analytics Tools: Power BI, Tableau
Deployment & Access
-
- Cloud and on-premise ready for centralized feedback intelligence.
- Role-based access for agents, managers, product owners, and leadership.
- Accessible via web dashboards, APIs, CRMs, and communication platforms.
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Which channels can it pull data from?
Web reviews, CRM notes, survey tools, social media, and chatbots.
Does it support regional language feedback?
Yes. It supports multilingual sentiment detection.
Can it detect trending issues automatically?
Yes. It highlights spikes in negative sentiment or recurring topics.
Can reports be scheduled automatically?
Yes. Weekly or monthly summaries can be auto-delivered to stakeholders.
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