Public Feedback Collector.
Capture, Organize, and Act on Citizen Feedback
Public feedback collection tool
See Public Feedback Collector. In Action
The Public Feedback Collector by Kriatix helps government bodies and civic organizations collect, manage, and analyze public feedback across services and initiatives. It centralizes citizen inputs into a structured system, enabling faster responses and better decision-making.
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What Is the Public Feedback Collector?
The Public Feedback Collector is an AI-powered solution designed to gather feedback from citizens through digital forms and channels. It organizes responses by category, sentiment, and priority, helping teams understand public needs and improve service delivery.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Municipal Authorities | Understand citizen concerns clearly |
| Public Service Teams | Track feedback across departments |
| City Administrators | Improve transparency and trust |
| Policy Teams | Use insights for planning |
| Communications Teams | Measure public sentiment |
Key Features
- Centralized public feedback collection
- Custom feedback forms and categories
- Sentiment and topic classification
- Priority tagging and routing
- Real-time dashboards and summaries
- Exportable feedback reports
- Multi-channel input support
Benefits
- Improve citizen engagement
- Gain actionable public insights
- Reduce manual feedback handling
- Increase service accountability
- Support data-informed decisions
- Maintain a structured feedback history
How It Works
- Create Feedback Forms – Define categories and questions
- Collect Responses – Gather input from public channels
- Classify Feedback – Organize by topic and sentiment
- Route to Teams – Assign items to relevant departments
- Analyze Trends – Review dashboards and reports
Add-ons & Integrations
- Civic dashboards and analytics tools
- Email and notification systems
- Case management platforms
- Reporting and visualization tools
- API access for external portals
Deployment & Access
- Web-based access for teams
- Cloud-hosted or On-Premise deployment
- Role-based access controls
- Secure data storage and handling
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Can feedback forms be customized?
Yes, questions and categories are fully configurable.
Does it support anonymous feedback?
Yes, citizens can submit feedback anonymously.
Can feedback be routed automatically?
Yes, responses can be assigned based on category.
Are analytics included?
Yes, dashboards provide trends and summaries.
Is historical feedback retained?
Yes, all feedback is stored for future analysis.
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