Maintenance Request Tracker.
Track, Manage, and Resolve Property Maintenance Requests Faster
Maintenance request tracker
See Maintenance Request Tracker. In Action
The Maintenance Request Tracker by Kriatix helps property managers and real estate teams capture, prioritize, and resolve maintenance requests efficiently. It provides a centralized view of issues, status updates, and resolution timelines improving response times and tenant satisfaction.
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What Is the Maintenance Request Tracker?
The Maintenance Request Tracker is an AI-powered workflow solution that manages the full lifecycle of property maintenance requests. From request submission to assignment and closure, it ensures every issue is tracked, updated, and resolved without manual follow-ups.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Property Managers | Centralize and manage all maintenance issues |
| Facility Teams | Track tasks and priorities clearly |
| Tenants | Submit requests and get status updates |
| Operations Teams | Monitor resolution timelines |
| Property Owners | Gain visibility into property upkeep |
Key Features
- Maintenance request intake forms
- Priority and category assignment
- Technician or vendor assignment
- Status tracking and updates
- Automated notifications and reminders
- SLA and resolution time tracking
- Maintenance history logs
Benefits
- Faster issue resolution
- Improved tenant satisfaction
- Reduced manual coordination
- Better maintenance visibility
- Consistent request handling
- Clear maintenance audit trail
How It Works
- Submit Request – Tenants or staff log maintenance issues
- Categorize & Prioritize – Assign urgency and type
- Assign Resources – Route to technicians or vendors
- Track Progress – Monitor status and updates
- Close & Record – Mark resolved and archive history
Add-ons & Integrations
- Vendor and technician management tools
- Notification and messaging platforms
- Property management systems
- Analytics and performance dashboards
- API access for custom workflows
Deployment & Access
- Web and mobile-friendly access
- Cloud-hosted or On-Premise deployment
- Role-based access controls
- Secure data storage and communication
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Can tenants submit requests directly?
Yes, tenants can submit maintenance requests through forms.
Are notifications sent automatically?
Yes, updates and reminders are sent automatically.
Can requests be prioritized?
Yes, urgency levels can be assigned to each request.
Is maintenance history stored?
Yes, all past requests and resolutions are recorded.
Can external vendors be assigned tasks?
Yes, vendors can be assigned and tracked within the system.
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