LLM-Powered Knowledge Assistant
Empower Support Teams with Instant AI Knowledge Access
Deliver instant, accurate answers to customer or agent queries by turning your knowledge base, policies, and manuals into an intelligent, conversational assistant — built on Kriatix’s LLM framework.
See LLM-Powered Knowledge Assistant In Action
The LLM-Powered Knowledge Assistant by Kriatix transforms static support documentation into an AI-powered chat interface.
It enables both customers and agents to find precise answers from long manuals, FAQs, or policies instantly and conversationally.
The system uses advanced large language model (LLM) technology to understand context, summarize complex topics, and deliver clear, policy-aligned responses.
🔹 Turn your documentation into a searchable AI assistant
🔹 Reduce resolution time by 60% for both customers and agents
🔹 Keep information accurate and compliant at all times
What Is the LLM-Powered Knowledge Assistant?
The LLM-Powered Knowledge Assistant is a generative AI solution that summarizes and retrieves information from vast internal databases, policy documents, and product manuals.
It allows users to ask questions in natural language and receive concise, accurate, and citation-backed answers. By learning from updates in real-time, it ensures consistent and policy-compliant responses improving both customer satisfaction and internal support efficiency.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Customer Support Teams | Instantly retrieve answers from KB and manuals |
| Internal IT & HR Teams | Provide employees with fast policy clarifications |
| CX Leaders | Ensure consistent, compliant information across teams |
| Contact Center Managers | Reduce average handling time and training needs |
| Product Specialists | Keep responses aligned with the latest product updates |
Key Features
- LLM-driven question-answering from documents and KBs
- Context-aware summarization for complex policies
- AI citation engine for traceable references
- Continuous updates and retraining from new documentation
- Voice and text-based interaction support
- Role-based access for internal or external use
Benefits
- Accelerate knowledge retrieval for agents
- Deliver accurate, policy-compliant responses
- Reduce onboarding and training time for new staff
- Improve customer experience with instant resolution
- Enable 24/7 access to organization-wide knowledge
How It Works
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Upload or connect your document repository (PDFs, KBs, policies).
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AI indexes and structures content automatically.
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Users query the assistant via chat or dashboard.
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System provides summarized, source-linked responses.
Add-ons & Integrations
- Document Repositories: SharePoint, Confluence, Google Drive
- Helpdesk Platforms: Zendesk, Freshdesk, Intercom
- CRM & Collaboration Tools: Slack, Teams, Salesforce
Deployment & Access
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- Web-based chat interface
- Cloud or on-premise deployment
- API integration for enterprise users
- Enterprise-grade encryption and access controls
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
1. What is the difference between this and a standard chatbot?
Unlike basic chatbots, this assistant uses LLMs to interpret questions and retrieve precise answers from your knowledge base.
2. Can it summarize lengthy documents?
Yes. It can read long PDFs or policies and return concise, human-readable summaries.
3. Does it learn over time?
Yes. The model continually improves as you add new data or user feedback.
4. Is it secure for internal use?
Absolutely. It supports private cloud and on-premise deployment options.
5. Can we customize tone or behavior?
Yes. You can define tone, answer length, and formatting preferences.
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