Guest Feedback Collector.
Collect, Analyze, and Act on Guest Feedback Easily
Guest feedback collector
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The Guest Feedback Collector by Kriatix helps hospitality and property teams gather structured guest feedback across touchpoints. It centralizes responses, highlights trends, and supports timely action helping improve guest experience and service quality.
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What Is the Guest Feedback Collector?
The Guest Feedback Collector is an AI-powered feedback management solution that captures guest opinions through surveys, forms, and messaging channels. It organizes responses into clear insights, enabling teams to understand satisfaction levels and identify improvement areas.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Hotel Managers | Monitor guest satisfaction levels |
| Customer Experience Teams | Identify service improvement areas |
| Operations Teams | Act on feedback quickly |
| Property Owners | Gain visibility into guest sentiment |
| Front Desk Teams | Improve on-ground service delivery |
Key Features
- Multi-channel feedback collection
- Custom feedback forms and surveys
- Rating and comment capture
- Automated feedback reminders
- Centralized feedback dashboard
- Trend and sentiment highlights
- Exportable feedback reports
Benefits
- Increase feedback response rates
- Gain clear guest insights
- Improve service quality
- Address issues proactively
- Strengthen guest relationships
- Support data-driven improvements
How It Works
- Send Feedback Request – Trigger surveys post-stay or interaction
- Collect Responses – Capture ratings and comments
- Organize Feedback – Centralize all inputs
- Analyze Trends – Identify satisfaction patterns
- Act & Improve – Use insights to enhance experience
Add-ons & Integrations
- Property management systems
- Guest communication platforms
- Analytics and reporting tools
- CRM and experience management tools
- API access for custom workflows
Deployment & Access
- Web and mobile-friendly access
- Cloud-hosted or On-Premise deployment
- Role-based access controls
- Secure data handling
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Can feedback forms be customized?
Yes, surveys and questions can be tailored.
Does it support post-stay feedback collection?
Yes, feedback can be triggered after guest interactions.
Are feedback trends tracked over time?
Yes, historical trends are available.
Can feedback reports be exported?
Yes, reports can be downloaded and shared.
Does it support multiple properties?
Yes, feedback can be managed across locations.
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