Complaint Assignment Tracker
Track, Assign, and Resolve Complaints Without Delays
Smart complaint assignment system
See Complaint Assignment Tracker. In Action
The Complaint Assignment Tracker by Kriatix is an AI-powered operational tool designed to manage complaints from intake to resolution with complete visibility. Built for governments, enterprises, and service organizations, it ensures every complaint is assigned to the right owner, tracked in real time, and resolved within defined timelines.
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What Is the Complaint Assignment Tracker?
The Complaint Assignment Tracker is a centralized system that captures complaints from multiple channels, assigns them automatically or manually to responsible teams, and tracks progress through resolution. It eliminates manual follow-ups, reduces response delays, and ensures accountability across departments.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Government Departments | Ensure timely resolution of citizen complaints |
| Municipal Corporations | Track civic issues across zones and teams |
| Customer Support Teams | Reduce backlog and manual coordination |
| Operations Managers | Gain visibility into resolution timelines |
| Compliance Teams | Monitor SLA adherence and escalation risks |
Key Features
- Centralized complaint intake and tracking
- Automatic or rule-based complaint assignment
- Status tracking with resolution timelines
- Priority and SLA-based handling
- Escalation management for overdue cases
- Audit trail and action history for every complaint
- Role-based access and visibility controls
Benefits
- Faster complaint resolution cycles
- Clear ownership and accountability
- Reduced manual coordination and follow-ups
- Improved SLA compliance and transparency
- Real-time visibility into complaint status
- Better trust and satisfaction for citizens or customers
How It Works
- Capture Complaints – Collect issues from portals, email, or forms
- Assign Ownership – Auto-assign or manually route complaints
- Track Progress – Monitor status, priority, and resolution timelines
- Escalate When Needed – Trigger alerts for overdue complaints
- Review Performance – Analyze resolution trends and bottlenecks
Add-ons & Integrations
- Complaint Analytics Dashboard
- SLA & Escalation Engine
- Email and Notification Services
- CRM and Case Management Integration
- Workflow Automation Connectors
Deployment & Access
- Web and Mobile Interfaces
- Cloud-hosted or On-Premise Deployment
- Configurable workflows for departments and regions
- Enterprise-grade security and access controls
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
What types of complaints can this tracker handle?
It can manage citizen complaints, customer issues, service requests, and internal operational grievances.
Can complaints be auto-assigned?
Yes, complaints can be assigned based on rules such as category, priority, location, or department.
Does it support SLA tracking?
Yes, SLAs can be configured with alerts and escalation rules for overdue cases.
Can multiple teams work on the same complaint?
Yes, complaints can be reassigned or collaborated on with full activity history.
Is the system suitable for government and enterprise use?
Absolutely. It is built with scalability, security, and compliance in mind.
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