Internal IT Helpdesk Bot
Automate IT Support Requests Instantly via Chat
Resolve employee IT issues — from password resets to software access — using Kriatix’s AI-powered Internal IT Helpdesk Bot integrated with Slack, Teams, and ServiceNow.
See Internal IT Helpdesk Bot In Action
The Internal IT Helpdesk Bot by Kriatix serves as a virtual IT support assistant that automates repetitive service requests. Employees can request password resets, access credentials, or get troubleshooting assistance directly through chat. The bot integrates with ITSM tools and internal systems to automatically execute tasks or create tickets for complex cases, reducing wait times and support workload.
🔹 AI chatbot for IT-related queries and service automation
🔹 Supports password resets, access requests, and troubleshooting
🔹 Works seamlessly on Slack, MS Teams, and web portals
What Is the Internal IT Helpdesk Bot?
The Internal IT Helpdesk Bot is an enterprise-grade conversational automation tool that handles routine IT service management (ITSM) operations. It connects with identity systems, ticketing tools, and system logs to resolve issues or trigger actions automatically—such as unlocking accounts or provisioning access.By acting as a 24/7 virtual IT assistant, it improves service desk efficiency and ensures employees get quick, accurate responses.
Who Is It For?
| Role | How They Benefit |
|---|---|
| IT Support Teams | Automate repetitive helpdesk tickets and focus on complex issues |
| Employees | Get instant answers or resolution without waiting for agents |
| IT Admins | Reduce service load with automated issue routing |
| CIOs/Tech Heads | Improve SLA compliance and support satisfaction |
| Security Teams | Ensure policy-based access and audit trail tracking |
Key Features
- Conversational AI for IT queries and incident handling
- Password reset and account unlock automation
- Application access request and ticket creation workflows
- Integration with ServiceNow, Jira, Freshservice, or Zendesk
- AI-powered troubleshooting suggestions and FAQs
- Escalation routing for complex incidents
Benefits
- Reduce IT ticket volume by up to 60%
- Provide 24/7 instant resolution via chat
- Improve user satisfaction and SLA adherence
- Streamline internal IT workflows
- Ensure secure, policy-driven automation
How It Works
- Deploy the bot in Slack, MS Teams, or internal chat.
- Connect to ITSM tools and identity systems (AD, Okta, Azure).
- Employees submit requests or issues through chat.
- AI resolves directly or creates a ticket if escalation is needed.
Add-ons & Integrations
- ITSM Platforms: ServiceNow, Freshservice, Jira, Zendesk
- Identity Tools: Active Directory, Okta, Azure AD
- Chat Platforms: Slack, MS Teams, Web Widget
Deployment & Access
-
- SaaS or private cloud
- Multi-role permissions for IT admins and agents
- SOC 2 and ISO 27001-compliant security framework
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
What types of requests can it handle automatically?
Password resets, account unlocks, software access, VPN issues, and hardware troubleshooting.
Does it integrate with existing ITSM systems?
Yes. It connects with ServiceNow, Freshservice, and Jira out of the box.
Can it trigger workflows directly from chat?
Absolutely. Users can execute actions like “reset my password” directly via Slack or Teams.
Is it secure?
Yes. All actions follow IT access policies and are logged for auditing.
Can it handle multiple regions or departments?
Yes. It supports role-based routing and multi-region configurations.
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