Call Sentiment Dashboard
See How Conversations Really Land—In Real Time
Sentiment insights from voice calls
See Call Sentiment Dashboard In Action
The Call Sentiment Dashboard by Kriatix analyzes voice calls to reveal sentiment trends across customer, student, or support conversations. It shows whether calls are positive, neutral, or negative—so teams know what’s working, what’s breaking, and where to intervene fast.
Built for clarity and action, it turns call data into decisions.
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What Is the Call Sentiment Dashboard?
The Call Sentiment Dashboard is a ready-to-use analytics view that evaluates call transcripts and audio signals to determine sentiment and emotional tone. It aggregates insights across agents, queues, time periods, and topics—making call quality measurable and manageable.
It works across contact centers, admissions desks, support teams, and sales operations.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Support & CX Teams | Spot unhappy callers early |
| Admissions & Helpdesk | Improve call handling quality |
| Sales Teams | Understand buyer intent and objections |
| Operations Leaders | Track agent-level sentiment trends |
| Founders & CXOs | Get a real pulse on conversations |
Key Features
- Call-level sentiment classification
- Positive, neutral, and negative trend views
- Agent-wise and queue-wise sentiment analysis
- Topic and keyword correlation
- Time-based sentiment tracking
- Drill-down to individual call summaries
- Role-based access and controls
Benefits
- Identify problem calls quickly
- Improve agent coaching and training
- Reduce escalations and complaints
- Track impact of process or script changes
- Improve overall call experience
- Scale call quality monitoring
How It Works
- Ingest Calls – Process call audio or transcripts
- Analyze Sentiment – Detect tone and emotion
- Aggregate Insights – Build dashboards and trends
- Drill Down – Review individual call context
- Act & Improve – Coach, fix, and optimize
Add-ons & Integrations
- Audio Transcription Assistant
- Feedback Sentiment Analyzer
- Customer Support Chatbot
- CRM & Call Center Platforms
- Ticketing and QA Systems
Deployment & Access
- Web-based analytics dashboard
- Cloud-hosted or on-premise deployment
- Secure voice and transcript handling
- Role-based access and permissions
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
Does this work with live calls or recorded calls?
It supports recorded calls and processed transcripts.
Can sentiment be tracked per agent?
Yes. Agent-level views are supported.
Are call summaries available?
Yes. Calls can be summarized with key points.
Can this help with agent coaching?
Absolutely. Sentiment trends highlight coaching needs.
Is call data handled securely?
Yes. Enterprise-grade security and access controls apply.
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