Feedback Collection Portal for Citizens
Capture, Analyze and Act on Citizen Feedback in One Place
Citizen feedback collection platform
See Feedback Collection Portal for Citizens In Action
The Feedback Collection Portal for Citizens by Kriatix is a centralized digital solution that enables governments and public sector organizations to collect structured feedback from citizens across services, programs, and initiatives. It helps authorities listen better, respond faster, and make data-backed decisions to improve public service delivery.
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What Is the Feedback Collection Portal?
The Feedback Collection Portal is a secure, citizen-facing platform that allows individuals to share feedback, suggestions, complaints, and satisfaction ratings through simple digital forms. On the backend, administrators get dashboards, analytics, and workflows to track sentiment, identify trends, and close the feedback loop efficiently.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Government Departments | Gain structured insights into service performance |
| Municipal Corporations | Capture ward-wise and service-wise feedback |
| Public Sector Agencies | Improve accountability and transparency |
| Smart City Teams | Monitor citizen sentiment in real time |
| Grievance & Quality Teams | Track issues, actions, and resolution status |
Key Features
- Citizen-friendly feedback and survey forms
- Support for complaints, suggestions, and ratings
- Multi-language interface for broader participation
- Categorization and tagging of feedback
- Automated acknowledgements and status tracking
- Analytics dashboard with trends and sentiment views
- Role-based access and data visibility controls
Benefits
- Centralized collection of citizen feedback
- Higher citizen participation and engagement
- Clear visibility into service gaps and issues
- Faster response and resolution cycles
- Data-driven improvements in public services
- Increased trust through transparent feedback handling
How It Works
- Create Feedback Forms – Define categories, questions, and rating scales
- Publish Portal – Share via website, QR codes, or mobile access
- Collect Responses – Citizens submit feedback in real time
- Track & Assign – Route feedback to relevant teams or departments
- Analyze & Improve – Use insights to enhance services and policies
Add-ons & Integrations
- Citizen Analytics Dashboard
- Grievance Management System
- CRM & Case Management Integration
- Email and SMS Notifications
- Data Export & Reporting Tools
Deployment & Access
- Web and Mobile Interfaces
- Cloud-hosted or On-Premise Deployment
- Fully brandable for government and civic bodies
- Secure and compliant for public sector use
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
What types of feedback can citizens submit?
Citizens can submit complaints, suggestions, service ratings, and general feedback across departments or programs.
Can the portal support multiple languages?
Yes, it supports multiple languages to ensure inclusive citizen participation.
How is feedback tracked internally?
Each submission is categorized, assigned, and tracked through dashboards until resolution or closure.
Is the portal suitable for large-scale public use?
Yes, it is designed to handle high volumes of submissions across cities, states, or national programs.
Can citizens track the status of their feedback?
Yes, optional status tracking and notifications can keep citizens informed about progress.
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