Complaint Classifier
Auto-Tag, Route, and Prioritize Complaints with AI
Accelerate issue handling by automatically classifying and routing customer complaints to the right team or agent powered by Kriatix’s AI-driven Complaint Classifier.
See Complaint Classifier In Action
The Complaint Classifier by Kriatix streamlines the complaint-handling process using natural-language AI.
It reads incoming emails, chats, or forms, detects sentiment and intent, and tags each complaint by category, priority, and urgency.By routing cases to the most relevant department automatically, it reduces resolution time and ensures no ticket is lost in manual triage.
🔹 Categorize and prioritize incoming complaints in real time
🔹 Route issues to the correct team automatically
🔹 Improve SLA compliance and customer experience
What Is the Complaint Classifier?
The Complaint Classifier is an intelligent automation layer that replaces manual ticket sorting.
It uses machine learning to interpret text tone, extract keywords, and detect escalation cues, assigning category tags such as billing, delivery, or technical issue.
This enables instant routing to the right queue and supports predictive prioritization helping organizations resolve issues faster and improve first-response rates.
Who Is It For?
| Role | How They Benefit |
|---|---|
| Support Agents | Receive only relevant, pre-classified complaints |
| Operations Managers | Reduce manual sorting and routing delays |
| Quality Teams | Track issue patterns for root-cause analysis |
| CX Leaders | Improve turnaround time and satisfaction |
| Executives/Founders | Gain real-time visibility into complaint trends |
Key Features
- AI text analysis and topic classification
- Sentiment & urgency scoring engine
- Auto-tagging and queue assignment
- Multi-channel ingestion (email, chat, web form)
- Escalation rules and priority routing
- Reporting dashboard for complaint trends
Benefits
- Cut complaint triage time by up to 85%.
- Improve first-response SLAs
- Identify recurring issues for process fixes
- Reduce manual errors in routing
- Increase customer retention and trust
How It Works
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Connect your helpdesk or CRM ticket feed.
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Import training data from past complaints.
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AI learns from keywords and intent patterns.
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Deploy live classification and auto-routing.
Add-ons & Integrations
- Helpdesk Tools: Freshdesk, Zendesk, Zoho Desk
- CRM: Salesforce, HubSpot
- Analytics: Power BI / Tableau dashboards
Deployment & Access
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- SaaS dashboard or API-first integration
- Multi-user access with role permissions
- On-prem deployment available for enterprises
What Our Partners Are Saying
"Company AI-powered interfaces have been praised for their usability ,Through exhaustive research and advanced automation, Kriatix made the application fluid, accessible, and future-ready for all users. The team adapted quickly to deliver complex AI-driven tasks and independently developed creative, detailed solutions. Their AI chatbot services stood out in particular — seamlessly integrating conversational AI that enhanced user engagement and streamlined support."
Amit Kumar
Co-Founder, Venture Transform Strategy Consulting LLP
"Kriatix.ai delivered the AI-powered application on time, leveraging Agile methodology to ensure flexibility and efficiency. The team conducted bi-weekly demos, keeping the project transparent and aligned with our goals. Using Jira, GitHub, and Slack, they maintained flawless communication and streamlined project management.Their integration of AI chatbots for real-time feedback loops accelerated our release cycle by nearly 25% and reduced manual validation efforts by 40%, resulting in a smoother, faster, and higher-quality delivery."
Sumit Kumar
CEO, HImalayan Basket Private Limiteds
"The AI-powered website delivered by Kriatix.ai is both visually appealing and high-performing they built a website that not only impressed us with its sleek design but also outperformed our expectations in speed and functionality. Their team worked as true partners—creative, experienced, and highly attentive to every detail.By integrating AI personalization and intelligent chatbots, the website now adapts to user behavior in real time, leading to a 35% increase in engagement and a 25% reduction in support queries."
Sneha Das
CEO, Ittisa
"Kriatix.ai completed the deliverables with excellence, often going the extra mile by suggesting AI-driven alternatives to our change requests. The workflow was seamless, with the team being timely and proactive in addressing every issue. They set realistic expectations, built intelligent automation into our processes, and delivered results with superb quality.Their AI chatbot integration not only streamlined support but also improved responsiveness, ensuring our users always received accurate and instant assistance."
Gururaj Mahale
Director of Growth Marketing, SYNERGOS
Frequently Asked Questions
1. How accurate is the classification?
Accuracy improves with data training and typically reaches 92–96 %.
2. Can it detect sentiment or tone?
Yes, it analyzes text for positive, neutral, or negative sentiment to prioritize responses.
3. Does it work across languages?
Yes, the model supports multi-language inputs for global support centers.
4. Can we customize categories and rules?
Absolutely—you can define custom taxonomies and routing logic.
5. Does it integrate with our helpdesk tools?
Yes, it integrates directly with Freshdesk, Zendesk, and Zoho Desk via API.
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